Fly With Southwest
Southwest Airlines Co. is a chief American Airline headquartered in Dallas, Texas and is the world’s most known low-cost carrier. The airline has almost 60,000 employees and this airline operate around 4000 departures a day during peak travel season. Southwest Airlines doesn’t deal with business class cabin, extra legroom seating or basic economy, but it does have three other categories: Business Select, Anytime, and Wanna Get Away. Southwest Airlines caters 10.8 million passengers a month, delivers service to 42 states.
- Southwest Airlines has reliably set itself apart as a company that endeavours to offers its consumers with extraordinary customer service.
- Southwest has built faultless reputation by making customers first priority and by making sure their employees are content and financially secure.
- This model of excellent customer service can be inferred to fit the needs of almost any industry if you employ strategies that work for your business
In accumulation to its commercial and financial accomplishment, Southwest Airlines takes 10th place on the 2012 Customer Service Hall on Fame. Southwest Airlines pleasures its employees well by backing the decisions of individual employees as well as providing everyone with eminence benefits. "The motive of Southwest Airlines is dedicated to the highest prominence of Customer Services conveyed with a sense of friendliness, individual pride, warmth, and Company Spirit." It confers its company decisions to fulfilling that assignment, with Southwest's customer service earning a 33.9% "excellent" rating, and only 3.3% said its service was "poor."
Customer experience is no longer limited to a phone call. It's now online, in live chat and more. Each touch is precise to that customer, and you want to treat every individual reaction as such.
Examining Southwest Airlines as a case study for customer service delivers treasured implications for how other companies can provide a parallel experience for their own customers. Southwest takes care of its employees, in turn, helps employees to take care of its customers also.
It places customer service at the vanguard of its mission and company culture. On an additional practical level, it works to provide customers with an experience that fulfil their needs and makes it easy for them to complete and achieve their goals with the company.
‘Great customer service starts with happy employees’- Southwest Airlines
Southwest delights its employees well by backing the decisions of every employees as well as providing everyone with worth benefits.
Despite the fact that the U.S. doesn't directive paid maternity leave, Southwest provides new parents with 12 weeks of paid leave.
In a survey report of the 30 highest-rated 401(k) plans, Southwest Airlines crowned the chart by matching 100% of what its pilots set aside for their retirement: up to 9.3% of their income. In 2011, Southwest contributed almost $94 million, or an average of 3.2% of each eligible employee's compensation, to the retirement accounts of its employees.
Therefore, Southwest Airlines can give their passengers/customers worth experience related to Customer Services.
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